Your satisfaction is our goal. Contact us at +1-407-850-5737 or info@gcgcigars.com with any questions or concerns.
- All orders ship between 1-3 business days. We ship via USPS or UPS (depending on which option you select).
- USPS shipping days are Mon-Sat. Transit times exclude Sundays and federal holidays.
- Expedited shipping is available via UPS and rates are calculated at checkout. UPS shipping days are Monday-Friday.
- All orders will be provided a tracking number, which will be included in your order confirmation email.
- For all orders over $1,000, “signature on delivery,” is required, and the shipping and billing addresses must match. This policy helps to protect your purchase while minimizing the risk of fraud.
- If an order was shipped to the wrong address and is being returned to the sender, please contact us. We will double-check that the address it was shipped to matches the address provided to us. If the address error was our responsibility, we will ship a replacement at no cost to you. Otherwise, we are happy to resend the package once it is returned to us at your cost and discretion.
